Frequently asked questions

Yes! All you need is a Wi/Fi connection for the full website. Depending on your location, data rates/usage may apply based on Internet provider restrictions or plans. The PoolFit App is available in both the App Store and Play Store and accessible to most countries.

Videos can be downloaded in the PoolFit App. You can download a video in the app and take your device poolside without the need of Wi-Fi.

• Subscribers have access to ALL full-length videos streaming on the site.
• Two or three new pool workouts, all led by top aquatic fitness experts are posted each month.
• A Poolfit subscription also includes access to both the IOS and Android App, available in the App Store and Play Store.
• Every video also includes a Featured Workout Blog with additional information on the workout, including product recommendations, exercise tips and more.

For general inquiries: [email protected]
For technical issues: [email protected]

Canceling your Subscription

Please do not contact PoolFit to cancel your subscription. All subscribers are responsible for managing their account online.

IMPORTANT! Please cancel via the platform you signed up on.

Poolfit Website - if you subscribed on the website, please login to website, click MY ACCOUNT > Cancel Subscription

IOS App - if you subscribed in the App Store and your billing is through Apple, login to app, click on Settings, click Manage Subscription

Android App - if you subscribed in the Play Store, login to app, click on Settings, click Manage Subscription

Cancellation Policy: Please cancel 1 day prior to your billing date (before 8:00pm) to avoid non-refundable charges. Your billing date is prominently displayed in your account settings.

Note: You cannot “schedule” a cancellation and nor can you “suspend” a subscription and resume where you left off in the billing cycle. Once you cancel, you no longer have access to videos regardless of where you are in the billing cycle.

There are no refunds. If you forget to cancel before your renewal date you can enjoy videos for another month. Please always be sure to cancel 1 day before your next renewal date. Important! Annual plans also renew! A reminder email will be sent to all annual subscribers 7 days prior to their renewal date.

For website subscribers, when logged in, your renewal date is clearly displayed at the top of web page under MY ACCOUNT. For App Store subscribers, click Manage Subscription on the App to view your next billing date.

Keep in mind, if the card you have on file is no longer valid for any reason, your renewal payments will fail and your subscription will be cancelled 7 days after the first failed payment attempt. To gain access to your account again, you will need to log-in with your existing user name and password and you will be prompted to enter new payment info. If you subscribed through the App Store, you must manage your payment options through your Apple/iTunes account.

If you forgot your password, request a new password by clicking on “Forgot Password?” in the login. Once submitted, you will be emailed directives for changing your password. Important! If you do not receive this email, please check your spam folder. And make sure that you add [email protected] to your email contacts

All subscribers will eventually have to configure a viewing system based on their device, pool and time of day exercising. However, devices should be “canopied” or shielded from the sun in some manner to prevent overheating.